Warranty

 

FELT

• Felt bikes are designed to operate within and up to a maximum overall weight limit. This

includes the combined weight of the rider, bicycle, and any luggage. The maximum weights

per category are as follows:

Mountain bikes, BMX, Cruisers and Cyclocross - 125kg

Road & Triathlon bikes - 105kg

Failure to take note of this advice could invalidate the warranty. Saddleback Ltd reserve the

right to refuse a warranty claim if the bike has been pushed beyond the limits of its design.

FELT - FRAMES

• Felt offer no cost frame replacement for production failures on bikes no older than two years

(original purchaser only). Neither Felt nor Saddleback Ltd is obligated to recompense any

labour costs incurred.

• Felt Europe will distribute the frames on request to Saddleback Ltd on a claim-by-claim basis,

who will in turn, distribute to the Felt authorized dealer.

• Felt Europe will send a suitable replacement frame, however with such a large model range

that is updated each year it is very difficult to keep stocks of every frame in every size on an

indefinite basis. Therefore, if Felt does not have the correct frame in stock, they will try to

replace the defective one by a frame of higher value.

• In order to proceed with a warranty claim, the following must be provided:

1. Digital jpg-photo(s) clearly showing problem

2. Written explanation of claim

3. Frame Serial Number (located under the bottom bracket)

4. Model name/frame size – year.

To make this easier, warranty cards should be filled out at the earliest opportunity from point of

purchase.

• Felt frame replacement claims may in some cases be inspected by a Saddleback Ltd

representative for legitimacy. Saddleback Ltd reserve the right to refuse the warranty claim if

the bike has been misused, neglected or pushed beyond the limits of its design.

FELT – COMPONENTS

• Saddleback Ltd offer free component replacement for production failures on Felt branded

non-moving parts no older than 12 months (original purchaser only). Neither Felt nor

Saddleback Ltd is obligated to recompense any labour costs incurred.

• Saddleback Ltd will distribute replacement components to the Felt authorized dealer on a

claim-by-claim basis. This excludes branded OEM parts which are handled directly by the

appropriate distributor (see next page).

• Saddleback Ltd will try to offer the Felt authorized dealer a similar or comparable replacement

for the original item.

• In order to proceed with a Felt component claim, the following must be provided:

1. Model

2. Model year

3. Component type

4. Fault

• Felt require that defective components are returned to the distributor (Saddleback Ltd) for

inspection/replacement. In this case, the Felt authorized dealer should return the faulty item to

Saddleback Ltd or alternatively, make it available for collection by the area representative.

Saddleback Ltd reserve the right to refuse the warranty claim if the component has been

misused, neglected or pushed beyond the limits of its design.

• Felt component replacement claims may in some cases be inspected by a Saddleback Ltd

representative for legitimacy. The company gives them the right to refuse the warranty claim if

they feel the component has been misused or pushed beyond the limits of its design.

SADDLEBACK LIMITED - WARRANTY POLICY

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BRANDED COMPONENTS

• Felt and Saddleback Ltd are unable to replace defective branded items (for example:

Shimano, RockShox, etc.) due to their specific international warranty requirements. If these

parts are found to be defective, please contact the respective distributor or technical support

agent for service or replacement.

Avid

Fisher Outdoor Leisure Plc.

Unit 8/9 Brick Knoll Park

Ashley Road

St. Albans

Hertfordshire

AL1 5UG

Tel: 01727 798 345

Fax: 0800 980 7129

Email: sales@fisheroutdoor.co.uk

Web: www.fisheroutdoor.co.uk

Fox

Mojo

RBF Business Centre

Pontymister Industrial Estate

Risca

Newport

Wales

NP11 6NP

Tel: 01633 615 815

Fax: 01633 601 290

Email: info@mojo.co.uk

Web: www.mojo.co.uk

Hayes

Hotlines

Tamar House

St. Neot

Cornwall

PL14 6PJ

Tel: 01208 821 775

Fax: 01208 821 776

Email: sales@hotlines-uk.com

Web: www.hotlines-uk.com

Manitou

Madison Cycles Plc.

Burnell House

8 Stanmore Hill

Stanmore

Middlesex

HA7 3BQ

Tel: 0208 385 3385

Fax: 0208 385 3443

Email: Help.Me@Madison.Cycles.com

Web: www.ultimatepursuits.co.uk

Marzocchi & FSA

Windwave

Units D2-D3 Heritage Business Park

Heritage Way

Gosport

Hampshire

PO12 4BG

Tel: 02392 521 912

Fax: 02392 522 625

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Email: warranty@windwave.co.uk

Web: www.windwave.co.uk

Rockshox

Fisher Outdoor Leisure Plc.

Unit 8/9 Brick Knoll Park

Ashley Road

St. Albans

Hertfordshire

AL1 5UG

Tel: 01727 798 345

Fax: 0800 980 7129

Email: sales@fisheroutdoor.co.uk

Web: www.fisheroutdoor.co.uk

RST

Please contact Warranty at Saddleback Ltd

Tel: 01454 299965

Fax: 01454 299975

Email: service@saddlebackltd.com

Shimano

Madison Cycles Plc.

Burnell House

8 Stanmore Hill

Stanmore

Middlesex

HA7 3BQ

Tel: 0208 385 3385

Fax: 0208 385 3443

Email: Help.Me@Madison.Cycles.com

Web: www.ultimatepursuits.co.uk

CASTELLI

• Saddleback Ltd offer replacement for production failures on Castelli products no older than 12

months (original purchaser only).

• Saddleback Ltd will distribute replacements parts to Castelli dealers on a claim-by-claim basis.

• Saddleback Ltd will endeavour to offer a similar or comparable replacement to the original

item.

• In order to proceed with a claim, the faulty item should be returned to Saddleback Ltd with an

accompanying note to describe the fault and proposed solution or alternatively, made

available for collection by the area representative.

Saddleback Ltd reserve the right to refuse the warranty claim if the defective item has been

misused or damaged as a result of an accident.

 

SADDLEBACK LIMITED - TERMS OF WARRANTIES, LIABILITIES & RETURNS

In the terms set out below, We and Us shall be meaning Saddleback Ltd, and You shall be meaning

the authorized dealer.

1.1 We warrant that all goods will be of satisfactory quality and will comply with any

specification agreed for them.

1.2 You agree that you will make a reasonable inspection of the Goods upon their actual

delivery. Any claim by you, which is based on any breach of the warranty given in 1.1

above shall (whether or not delivery is refused by you) be notified to us in writing

within 7 days of the actual delivery. If delivery is not refused and you do not notify us

accordingly, you shall not be entitled to reject the Goods and we shall have no liability

for breach of such warranty and for the avoidance of doubt you shall be bound to pay

the price as if the Goods had been delivered in accordance with our contract.

1.3 In the event of any breach of this warranty our entire liability shall be limited to:

Replacement of the Goods in question; or at our option, repayment of the price or a

proportionate part (where this has been paid).

1.4 Not withstanding the above, we shall not be liable to you for any consequential loss or

damage (whether for loss or profit or otherwise) arising out of or in connection with

any act or omission of ours relating to the supply of Goods, their resale by you or their

use by any customer.

1.5 For the avoidance of doubt nothing in this Agreement shall have the effect of

excluding or limiting our liability for death or personal injury arising from our

negligence or otherwise as prohibited by law.

1.6 If goods are returned for any other reason save for the breach of our warranty in 1.1

you shall be liable to 25% handling charge.

1.7 To assist you in processing of any Goods returned, before returning the Goods, you

must comply with our procedure for returns applicable at that time, a copy of which will

be provided on request.

Full Terms and Conditions are available on request.