Delivery Information

Saddleback.co.uk - Consumer Delivery Information


Updated 23 rd February 2016-02-23

Continuing our philosophy of making available the finest cycling gear in the world it is of utmost importance to us that you receive your goods swiftly and easily, backed up by elite performance customer service.

Your goods will be delivered by our trusted couriers and your order will require to be signed for upon delivery.

Orders must be placed before 2:00pm GMT, Monday to Friday, for next working day delivery.

When will your order arrive?

Order before 2:00pm GMT, Monday to Friday
Delivery next working day*+

Order before 2:00pm GMT on a Friday
Delivery on Monday*+

Order after 2:00pm GMT, Monday to Friday
Delivery two working days later*+

Order after 2:00pm GMT on a Friday, or any time on Saturday or Sunday*+
Delivery on Tuesday (excluding where there is a subsequent Bank Holiday Monday, when Delivery would be on Wednesday)*+

Order any time on a Bank Holiday
Delivery two working days later, from the next working day*+

*Some areas of the United Kingdom are harder to reach and delivery times will vary depending on your specified delivery destination.
+Please note that delivery times may vary during extended busy periods, however we will endeavor to dispatch your order swiftly in all cases.

Saddleback.co.uk deliver to Addresses in the United Kingdom only.
We are unable to accept EU/Worldwide orders.

For reasons outside of our control we are unable to deliver to the following addresses:

  • P.O. boxes
  • HM prisons
  • Military bases / British Forces Post Office

If you miss a delivery, a card will be left by the courier letting you know how you can arrange another delivery day or explain how to pick up your order up from your local depot.

Deliveries are usually made between 7:00am and 6:00pm and on working days only - Monday to Friday.

You can find out when your order will arrive and check its progress using your tracking information.

Upon dispatch of your order an email confirming your tracking information will be sent to you. Alternatively log into your account at www.saddleback.co.uk and visit My Account/My Orders where you can view the current status of your order. During dispatch of your order there can be a short delay with our courier services linking up your tracking number, please simply visit back in a couple of hours giving the system time to update.