Returns

SADDLEBACK B2C RETURNS

Returns Policy updated 1st Oct 2015.

Saddleback B2C Returns Overview

At Saddleback weare happy to offer a full refund on any items purchased directly from our Saddleback.co.uk site that are returned to us within 30 days of receipt for any reason if the item is unused.

We also offer a full refund (at your request) for goods that prove to have a fault within 30 days of receipt even if this item has been used. Please note you can still request a replacement or repair this is at your discretion.

In addition we offer a full 2 year warranty against manufacturing defects from date of purchase. We will repair, exchange or refund you, for manufacturing or material faultsat our discretion in line with fair wear and tear.

Unused Returns for exchangeor refund (wrong colour, size or fit, changed my mind)

Please inspect all goods carefully when you receive them

If you are not 100%happy for any reasonwith your saddleback.co.uk purchase you can return it for an exchange or full refund within30 working days of the receipt of your order, provided the goods are unworn and in new condition.

Returns Faulty Goods (Manufacturing fault, damaged in transit, notthe item ordered, not as described)

If you receive faulty goods (visible manufacturing faults, or a fault that becomes apparent after use)you can ask for a full refund or a replacement itemwithin 30days after receipt of the goods, even if the goods are worn. We will in addition refund reasonable return postal costs.

In addition, after the first 30 days all goods are covered by atwo year guarantee against faults in materials and workmanship. Faulty goods will be replaced, repaired or refunded at our discretion or if you prefer to keep the goods you can request a partial refund taking into account the fault. All such claims are based on fair wear and tear.

Please contact info@saddleback.co.uk address to discuss your return prior to sending it to us (unsolicited returns may be delayed). Photos of the fault will help speed up any initial claims process.

Useful Information

info@ saddleback.co.uk.co.ukwill answer any questions leading up to a return.

*PLEASE NOTE IF YOUR REQUESTED RETURN IS NOT AVAILABLE WE WILL REFUND YOU THE VALUE OF THE RETURNDED GOODS. THIS IS TO OFFER THE FASTEST SERVICE FOR ALL OUR CUSTOMERS.