Saddleback.co.uk - Consumer terms and conditions of sale - 25 th Spetember 2015
This document tells you information about us and the legal terms and conditions ( Terms) on which we sell any of our products (Products), including those listed on our website (our site).
We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in 25 th September 2015 when we first published these Terms. If ordering Products from our site, you should print a copy of these Terms or save them to your computer for future reference.
End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days).
The end date is the end of 30 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 9 th February.
Your Contract is for either of the following:
one Product which is delivered in instalments on separate days.
multiple Products which are delivered on separate days.
The end date is 30 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 14th February.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
up to six years: if the item can reasonably be expected to last up to six years you may be entitled to a repair or replacement, or, if that does not work, some of your money back.
- MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
[TELEPHONE NUMBER, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]
Ordered on [*]/received on [*],
Name of consumer(s),
Order confirmation number,
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
Crown copyright 2013.