Delivery Information

Saddleback Delivery Info & FAQs

Continuing our philosophy of making available the finest cycling gear in the world, it is of utmost importance to us that you receive your goods swiftly and easily, and that your purchase is backed up by elite performance customer service.

Express delivery

Express delivery is standard for all Saddleback orders – a signature is required upon delivery.

How much?

Express delivery is FREE for orders over £50. Orders less than £50 will incur a £5 delivery charge.

To where?

We deliver to mainland UK addresses only, excluding Highlands and Islands. In addition, we do not ship to HM Prisons or to British Forces Post Office addresses.

How long?

Goods are sent via Parcelforce's Express24 service.

  • Orders placed before 2pm Monday to Thursday (excluding public holidays) will be dispatched for next day delivery.
  • Orders placed before 2pm on Friday will be dispatched for delivery on Monday (excluding public holidays).
  • Orders placed after 2pm on Friday or over the weekend will be dispatched on Monday for Tuesday delivery (excluding public holidays).
  • Please note, no Saturday delivery is available.

Please refer to Parcelforce's delivery speed guarantee exceptions for full details of this service.

Please note that somebody at your address will need to be available to sign for your delivery.

*Some areas of the United Kingdom are harder to reach and delivery times will vary depending on your specified delivery destination. Delivery times may also vary during extended busy periods, however we will endeavour to dispatch your order swiftly in all cases.

Tracking

Our order processing team will send you an email confirmation with a Parcelforce tracking number when your item has been dispatched.

Visit the Parcelforce website to track your order.

Please see our Delivery FAQs below for more information on Saddleback deliveries.

You may also be interested in our full Terms and Conditions

Delivery FAQs

Here are the delivery-related questions most frequently asked by Saddleback customers. If you can't find an answer to your question here, please get in touch with us at info@saddleback.co.uk or call us on 01454 285270.

How do I track my delivery?

Once your order has been processed, you will receive an email confirmation containing a Parcelforce tracking number. There can be a short delay with our courier services linking up your tracking number. If you cannot access your tracking data immediately, please try again in a couple of hours to give the system time to update.

You can also log into your Saddleback.co.uk account and visit the My Account -> My Orders page, where you can view the current status of your order.

Visit the Parcelforce website to track your order.

Do you deliver outside the UK?

We deliver to UK addresses only including England, Scotland, Wales, Northern Ireland, the Isle of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland. We do not ship to the Channel Islands, Eire, HM Prisons or to British Forces Post Office addresses.

Do you deliver on Saturdays or Sundays?

No, we regret we cannot offer Saturday or Sunday delivery.

Does my order have to be delivered to my home address?

No, you can set up an alternative delivery address in the My Account section or at time of ordering. Please note that somebody will need to be available to sign for your delivery.

What if I'm not in to sign for my delivery?

If neither you nor someone at your address is available to sign for your delivery, the courier will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot.

You will receive an attempted delivery card.

Your delivery tracking status on the Parcelforce website will change to 'Delivery Attempted.'

I get a 'We are currently unable to confirm the status of your parcel' error on the Parcelforce delivery tracker

Tracking numbers only become valid when the item enters the Parcelforce system. If you are checking for an update on the day of order, please try again after 6pm.

If you are still having an issue after this time, please contact us at info@saddleback.co.uk.

I get an 'Address Problem' error on the Parcelforce delivery tracker

This could be an issue with either the way your address has been submitted at order or because the delivery driver is unable to find – or access – your address.

In this case, please contact Parcelforce directly via the company's online form or by calling 0344 800 4466 (local rate number).

What if the tracking status is 'Parcel Delivered' but I have no parcel?

Please check your mailbox for an attempted delivery card, which will detail the location of your parcel.

In the event there is no attempted delivery card, please use your tracking number on the Parcelforce website to find your Parcel ID number, then contact Parcelforce directly via the company's online form or by calling 0344 800 4466 (local rate number).

In the unlikely event that there is a disputed delivery, please get in touch with the Saddleback helpdesk at info@saddleback.co.uk or 01454 285270 and we will do our utmost to solve the issue.

What if my tracking status is 'Attempted Delivery' but I have no attempted delivery card?

If there is nobody to receive the parcel, the courier will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot.

You should have received an attempted delivery card but in the event that you have not, please use your tracking number on the Parcelforce website to find your Parcel ID number. You will need this number and identification to claim your parcel at your local Post Office.

What if my parcel has arrived damaged?

Please sign for the item as damaged – this is essential in the event of a claim being made.

Check the contents of your parcel with extra care. If the goods are lost, damaged or soiled please contact us as soon as possible at info@saddleback.co.uk or 01454 285270 to arrange a replacement.